Our Responsive Action Plan for COVID-19
Masks are required while inside our facility. All services are available by appointment only. Click here to book your visit.
You can also read our FAQ for quick answers to the most asked questions by parents during this special time. Or for our latest updates follow us on Twitter.
UPDATE OCTOBER 10, 2020
New Family Plans now available for our self-serve washing stations. Learn more
New Custom Formula Packages now available for our self-serve washing stations. Learn more
UPDATE JULY 1, 2020:
Thank you for your continued support Nashville as we keep adjusting to serve you better.
We are happy to inform we have expanded our self-serve salon hours and capacity.
Beginning Wednesday, July 8:
Private Sessions
Thursday and Fridays from 10AM to 3PM
Saturdays and Sundays from 10AM to 6PM
Safety Measures
All of our current safety measures, including contactless online reservations, will remain in place to keep safeguarding the health of our visitors and our staff.
Want to help?
We value our customers’ feedback and use it whenever we make decisions considering this new world we are all living in right now. Make sure your email is registered with us to receive our important updates! If you are not receiving our updates, please take a minute to re-register your email address as a member by following this link: Reactivate
UPDATE MAY 24, 2020:
As our city enables Phase 2 of Nashville’s re-opening plan, we feel our current procedures continue to satisfy the requirements for social distancing and safety measures established by the guidelines. At this time, no changes are being made to our services.
UPDATE APRIL 27, 2020:
By popular demand — self-serve stations are now available until 5PM Thursdays thru Sundays. To maximize our end-of-day cleaning and disinfection walk-ins are now available also until 5PM.
UPDATE MARCH 25, 2020:
First of all, thank you for the overwhelming support and love we have received for the past week. As we all navigate through these uncharted waters, at WashPaw, one of our top priorities continues to be safety. It requires looking out not only for the well-being of our staff but also for our furry guests and their parents.
We believe bathing and grooming is vital to the health and well being of our pets. Based on the information and guidelines provided by local health authorities and in our continued effort to improve the safety within our community and reduce the spread of COVID-19, we have implemented the following safety measures effective March 27, 2020:
Temporary Hours:
Self-Serve Washing Stations: Thursday - Sunday from 10AM to 3PM by appointment
Nail Trims/Nail Grind (Buffering) Walk-ins: Tuesday - Sunday from 10am to 6pm by appointment
Full-Serve / Grooming Salon: Tuesday - Sunday from 10AM to 6PM by appointment (Monday for cats only)
Limited Services Available: Walk-in services, including the use of our self-serve stations, nail trims, and nail grindings will be available on a limited basis and by appointment only. Several add-ons or treatments are not available to maintain proper distancing during this emergency. For increased protection, all visits must be pre-paid in advance (no cash accepted onsite). Click below to schedule your visit with one of our Skin & Care Specialists:
For our grooming appointments as well as nail trims/grinding, we will continue to meet you outside during check-in and pickup. If we need any information from you during your grooming appointment, we will contact you via phone to provide your furry pal with the best experience possible.
We hope with these precautions in place our staff can continue to enjoy a safe working environment while being able to serve you and your furry friends during the “Safer-at-Home” guidance period currently in our community. We will continue to update this page as new information is provided, including when stricter guidance is offered by local agencies.
Now more than ever, we remain committed to offering you and your four-legged pals with the unique WashPaw experience you have always expected. We continue to monitor further developments and information from our local agencies as well as the CDC and WHO.
Questions? Our team is ready to help during this period. Please contact us at 615-781-9544 or send us an email.
We can all get through this together and flatten that curve within our beloved community. We wish you the best to you and yours… and thank you for your continued support!
~The WashPaw Team
UPDATE MARCH 22, 2020:
Our self-serve stations will be closed Tuesday, March 24 - Thursday, March 26. We will reopen for limited hours Friday, March 27. If you would like to make adjustments to an existing grooming appointment please call us at 615-781-9544 and press option 1.
Please stay tuned for future updates on this page and thank you for your amazing support! Let’s #FlattenThatCurve for the safety of our beautiful community!
Original Post - Published March 16, 2020:
The WashPaw Team is doing everything possible to safeguard the health and safety of our staff and ensure business continuity for our amazing customers.
As you probably noticed during all visits to our location, at WashPaw, we have always taken pride in offering our members a clean and safe environment using the most advanced sanitizing protocols and products available on the market. Not only are we surrounded by the cleanest ingredients (soap and water), we also understand your concerns about always wanting the very best for your furry companion. And we pledge to you that at WashPaw, you both will always be able to enjoy a safe time together.
As a certified professional pet care facility, it has always been our commitment to maintaining a clean and sanitized facility for the safety of our beloved furry guests, their parents, and our team. This promise requires the use of commercial-grade sanitizers and disinfectants around the clock to kill and eliminate any types of germ, bacteria, or viruses from surfaces and tools.
As concerns about the spread of coronavirus increase and in light of recent developments about this emergency, we have upgraded our sanitizing procedures to protect and safeguard the health of our visitors and staff. This includes:
Disinfection of all tools and frequently used areas inside our store every 20 minutes for a total of 3 cleaning rounds every hour.
Installation of specialized air filtering on all of our self-serve dryers.
Upgraded UV sanitation equipment on both front and back areas.
We have also updated our check-in/out procedure to reduce the number of people inside our facility. We ask that you please help us uphold these procedures during your visit so we can all enjoy a safe experience.
SELF-SERVE WASH
We are requesting parents to check-in before their visit and waiting outside. Parents can check-in electronically by requesting a washing station using our online platform from our parking lot, calling us at 615-781-9544 (option 2), or the kiosk located inside our store. Please note that at present we are only allowing one (1) adult per pet to be inside our facility while using washing stations.
GROOMING (CUT & STYLE/BATH & BRUSH)
Our staff will be ready to check you in and out from the convenience of your vehicle. Please pull up to one of our parking spots and our grooming staff will meet you outside to complete the necessary steps and paperwork during check-in, as well as accept payment via credit/debit card during check-out. Please refrain from waiting inside the store.
Can COVID-19 be contracted by my pet?
According to the World Health Organization (WHO):
There is limited evidence to suggest that your dog is at risk for COVID-19. And there’s no evidence that coronavirus in dogs can spread to humans.
Source: Coronavirus in Dogs: What you need to know
We are closely monitoring the latest information from the CDC and WHO to help guide our thinking and decision making. The spread of COVID-19 is a public health issue and it is all of us to help quell its spread.
With your help, together, we will get through this as a community.
~The WashPaw Team
